RunSentry
RunSentry
IVR Monitoring
PRODUCTION IVR MONITORING

Know when your IVR fails before your customers do.

IVR failures are invisible until a customer hits one. RunSentry runs automated calls against your production flows on a schedule, capturing step-by-step evidence and alerting your team before any customer is affected.

Teams use RunSentry to know when the IVR fails before customers do, with concrete evidence they can route to operations and incident response.

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USED IN PRODUCTION

A global contact center BPO with operations across North America, EMEA, and APAC runs RunSentry every 30 minutes against their production IVR flows. When a routing failure occurs, their team receives an alert in Webex — before any customer call is affected.

Every 30 minutesWebex webhook alertsNorth America · EMEA · APACRegression testing + production monitoring
HOW IT WORKS

Three steps from setup to alert

STEP 1
Define your IVR flow
Model prompts, DTMF inputs, speech steps, transfers, wait times, and hangup rules for each flow you want to monitor.
STEP 2
RunSentry calls it on schedule
Single runs, recurring campaigns, or data-driven execution across multiple inputs — with concurrency controls and stop-on-failure.
STEP 3
Evidence routes to your team
Recording, transcript, step-level timeline, and failure category delivered to your webhook endpoint the moment a run completes.
ALERT INTEGRATIONS
Failures route to wherever your team works
SlackMicrosoft TeamsWebexPagerDutyOpsGenieServiceNowJiraCustom webhook
COVERAGE

Monitor any IVR globally.

RunSentry can dial any IVR number, anywhere in the world. Language support for prompt validation and speech steps — additional languages available on request.

🇺🇸English (US)
🇬🇧English (UK)
🇫🇷French
🇪🇸Spanish
🇦🇪Arabic
+ more on request
Full coverage details →
DEPLOYMENT

SaaS or dedicated — your choice

Both options are available. Your deployment model is confirmed during onboarding.

SaaS (multi-tenant)
Shared infrastructure, isolated data. Start monitoring faster without managing any infrastructure.
  • Pilot and Enterprise tiers
  • No infrastructure to manage
  • Isolated data per account
  • Standard onboarding
ENTERPRISE
Dedicated (single-tenant)
Your own RunSentry instance. Separate infrastructure, no shared resources. For teams with strict isolation or compliance requirements.
  • Fully isolated infrastructure
  • No shared resources
  • Custom configuration options
  • Best for enterprise governance
FAQ

Common questions from operations teams

What does each failed run include?

Every failed run can include a recording, transcript, step-by-step outcomes, and a clear failure category. This gives your team enough evidence to escalate fast and avoid guesswork.

Can we monitor production IVR on a schedule?

Yes. RunSentry supports recurring campaigns with configurable frequency, concurrency controls, and stop-on-failure options so you can align monitoring with your operational risk.

Can we run this before a release?

Yes. Teams run pre-release and post-release IVR tests to catch regressions before customers are impacted, then route results directly to incident and change-management tools.

Do we need to change our existing alert stack?

No. RunSentry sends outcomes to your existing tools through webhooks, including Slack, Microsoft Teams, Webex, PagerDuty, OpsGenie, ServiceNow, and Jira.

Ready to validate your IVR?
Tell us your region, voice platform, and what you want to monitor. We'll confirm coverage and outline next steps.
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