PLATFORM
Define flows. Run them. Get evidence.
RunSentry executes automated calls against your IVR flows, captures step-level evidence, and routes failures to your team via webhook.
HOW IT WORKS
1
Configure your flow
Define prompts, DTMF inputs, speech steps, wait times, transfers, and hangup rules for each IVR path.
2
Execute runs
Single ad-hoc runs, scheduled recurring campaigns, or data-driven execution across multiple input rows.
3
Evidence routes to you
Step outcomes, recording, transcript, and failure category delivered to your webhook endpoint immediately.
Execution modes
Use the same flows across multiple execution patterns.
- Single runs for ad-hoc validation
- Scheduled campaigns for continuous monitoring
- Data-driven runs for multi-input execution
- Concurrency controls and stop-on-failure
Evidence per run
Every run produces artifacts for escalation and review.
- Recording and transcript (when enabled)
- Step-level outcomes and timeline
- Clear failure category and message
- Exportable run report
Alert routing
Failures route to your existing tools — no vendor lock-in.
- Failure notifications with run context and evidence links
- Slack, Microsoft Teams, Webex, PagerDuty
- OpsGenie, ServiceNow, Jira, or any webhook endpoint
Run history and traceability
Maintain a record of what ran, when, and what it found.
- Full run history retained per flow
- Version history — every test case change snapshotted, restorable
- Baseline regression — mark any passing run as the reference state
Dashboard overview
Run report detail
Campaigns and history
ALSO INCLUDED
Call quality metrics
MOS score, jitter, RTT, and packet loss recorded on every call — not just pass or fail.
Flow capture
Dial your IVR from the browser. RunSentry records the session and auto-generates a test case from the live call.
SignalBoard
Real-time monitoring dashboard showing live pass/fail status for your critical IVR paths. Built for wall displays in operations centers.
API + CI/CD trigger
Trigger runs via REST API to integrate with your deployment pipeline. Gate releases on a green IVR test result.
Role-based access control
Viewer, Standard, and Admin roles. Compliance observers get read-only access without exposing configuration or run controls.
Post-change validation
Run your test suite immediately after an IVR configuration change — before any customer call is affected.
DEPLOYMENT
SaaS or dedicated — your choice
RunSentry is available as a SaaS multi-tenant platform or as a dedicated single-tenant instance for teams with strict isolation or compliance requirements. Deployment model is confirmed during onboarding.
COVERAGE
Monitor any IVR globally.
RunSentry can dial any IVR number globally. Language support for English, French, Spanish, Arabic, and more on request. Coverage is confirmed per customer during onboarding.
See it against your IVR
Tell us your region, voice platform, and what you want to validate. We'll confirm coverage and share a rollout plan.