ABOUT
Built for teams who need to know their IVR works
Voice systems fail in ways that are hard to catch. Carrier routing, prompt timing, DTMF handling, and speech recognition all vary in the real world. RunSentry runs the calls, captures the evidence, and uses AI to diagnose what went wrong.
WHY IT EXISTS
When an IVR fails in production, the teams responsible need more than a pass/fail status. They need a recording, a step-by-step timeline, a failure category, and an explanation of why it failed. Traditional tools give you the first three. RunSentry adds AI-powered root cause analysis, compliance scanning, and predictive monitoring — so your team can act on failures before customers are affected.
WHAT WE DO
AI-powered IVR testing and monitoring
10 AI features — semantic assertions, automated test generation, smart discovery, root cause analysis, compliance scanning, predictive monitoring, and more.
COVERAGE
Global reach, 20+ languages
Monitor any IVR number globally. English, French, Spanish, Arabic, Japanese, Mandarin, Hindi, and more.
DEPLOYMENT
SaaS or dedicated
Standard SaaS multi-tenant, or a dedicated single-tenant instance for teams with strict isolation or compliance requirements.
CONTACT
support@runsentry.com
Evidence first
Every run produces a recording, transcript, step timeline, quality metrics, and AI analysis — not just a status.
AI-powered
Semantic assertions, automated test generation, root cause analysis, and compliance scanning built into the platform.
Vendor-neutral
Webhook routing works with whatever tools your team already uses — Slack, Teams, Webex, PagerDuty, and more.
SECURITY & COMPLIANCE
Encryption
AES-256 at rest, TLS 1.2+ in transit
Access control
Role-based — Viewer, Standard, and Admin roles
Audit logging
Full audit trail with actor, IP address, and timestamp
Uptime SLA
99.5% platform availability commitment
Incident notification
72-hour security incident notification window
SOC 2 Type II
Certification in progress
GDPR
Compliant Data Processing Addendum available
Incident response
Formal incident response procedure documented
Legal review
MSA, DPA, SLA, and AUP reviewed by external counsel (March 2026)
Contact us for our security whitepaper or DPA.
Talk to us
Tell us what you're monitoring, where it runs, and what matters for your team. We'll outline how RunSentry fits.