COVERAGE
Monitor any IVR globally.
RunSentry can dial any IVR number, anywhere in the world. 20+ languages supported for prompt validation and speech steps — with auto-detect mode for multilingual flows.
Global reach
RunSentry can call any IVR number globally — no restriction on destination country. If your IVR has a phone number, RunSentry can monitor it.
20+ languages
Validate IVR prompts and speech steps in the languages your IVR uses. Per-step language override supports bilingual flows in a single test case. Auto-detect mode handles multilingual queues without upfront language configuration.
SUPPORTED LANGUAGES
🇺🇸English (US)
🇬🇧English (UK)
🇪🇸Spanish (Spain)
🇲🇽Spanish (Mexico)
🇧🇷Portuguese (Brazil)
🇵🇹Portuguese (Portugal)
🇫🇷French
🇩🇪German
🇮🇹Italian
🇳🇱Dutch
🇨🇳Mandarin (Simplified)
🇹🇼Mandarin (Traditional)
🇯🇵Japanese
🇰🇷Korean
🇦🇪Arabic (UAE)
🇸🇦Arabic (Saudi)
🇮🇳Hindi
🇵🇱Polish
🇷🇺Russian
🇹🇷Turkish
+ more on request
Auto-detect mode
Set a step to auto and RunSentry identifies the language from the audio. Ideal for multilingual queues or flows where callers self-select language at runtime.
Per-step language override
Assign a different speech recognition language to each step in a flow. Validate bilingual IVR flows — English main menu, Spanish submenu — in a single test case without splitting flows.
What we confirm during onboarding
We align language, IVR entry points, and routing expectations before production monitoring begins.
- Destination numbers and IVR entry points
- Language per flow and per step where needed
- Expected call routing and IVR behavior
- Monitoring schedule and concurrency settings
- Webhook endpoint for alert routing
What you get once confirmed
Repeatable monitoring with evidence attached to every run.
- Baseline runs to validate outcomes before rollout
- Scheduled campaigns with concurrency control
- Recording and transcript per run (when enabled)
- Step-level outcomes, timelines, and failure categories
- Webhook alerts with run context to your team
DEPLOYMENT
Available as SaaS or dedicated single-tenant
Coverage is the same on both deployment models. Deployment preference is confirmed during onboarding.
Confirm coverage for your environment
Tell us your destination numbers, languages, and what you want to validate. We'll confirm coverage and outline next steps.