PRICING
AI-powered IVR testing at every tier
Every plan includes semantic assertions and AI test generation. Scale with load testing, compliance scanning, predictive monitoring, and governance controls as you grow.
What's always included
No per-call overages
No per-port fees
No language add-ons
Fixed volume per tier
Unlimited user seats
Global dial-out — monitor any IVR worldwide
Evidence included — recordings, transcripts, timelines
AI semantic assertions at every tier
| COMPARE PLANS | Pilot | Enterprise | Global |
|---|---|---|---|
| Calls / month | 15,000 | 75,000 | 250,000 |
| Regions | Single | Multi | Global |
| Semantic assertions | |||
| AI test generation | |||
| AI suite builder | |||
| Smart IVR discovery | |||
| Failure root cause analysis | |||
| IVR change detection | |||
| Call quality scoring (A–F) | |||
| Compliance auditor | |||
| Predictive monitoring | |||
| Virtual agent testing | |||
| Load testing | |||
| CI/CD integration | |||
| SLA threshold alerts | |||
| Scheduled PDF reports | |||
| Signal Board | |||
| Governance controls | |||
| Audit logging | |||
| Role-based access | |||
| User seats | Unlimited | Unlimited | Unlimited |
| Deployment | SaaS | SaaS or Dedicated | SaaS or Dedicated |
| Retention | Standard | Standard | Extended |
Pilot
Catch regressions before customers do
Scheduled monitoring against a single region with evidence on every failure. Includes core AI features to write tests in plain English.
15,000 calls / month
- Single region
- DID or toll-free
- 20+ languages supported
- Low to moderate concurrency
- Monitoring and regression testing
- Semantic assertions (plain-English test rules)
- AI test case generator
- Call recording, transcript, step-by-step timeline
- Webhook alert routing
- Standard retention
- Next business day support
Enterprise
RECOMMENDEDCover your full contact center footprint
Multi-region monitoring with all AI features, load testing, SLA alerts, and integrations with your ops tools.
75,000 calls / month
- Multi-region with global dial-out
- DID + toll-free across regions
- 20+ languages with per-step override
- Medium to high concurrency
- Load testing included
- All 10 AI features
- SLA threshold alerts per test case
- Data-driven testing (CSV datasets)
- CI/CD integration via webhooks
- Scheduled PDF reports (weekly / monthly)
- Call recording, transcript, timeline, quality metrics (MOS, jitter, RTT)
- Slack, Teams, PagerDuty, ServiceNow, Jira, OpsGenie, Webex
- Standard retention
- Priority support
Global
Governance, scale, and dedicated support
High-volume monitoring across all regions with extended retention, compliance controls, and a named support contact.
250,000 calls / month
- Expanded multi-region with geographic edges
- DID + toll-free across all regions
- 20+ languages with auto-detect
- High-scale concurrency
- Load testing included
- All 10 AI features
- SLA threshold alerts + escalation flows
- Data-driven testing (CSV datasets)
- CI/CD release gates
- Scheduled PDF reports + Signal Board
- Recording, transcript, timeline, quality metrics, compliance badges
- Slack, Teams, PagerDuty, ServiceNow, Jira, OpsGenie, Webex
- Extended retention options
- Governance controls and full audit logging
- Role-based access (Viewer / Standard / Admin)
- Dedicated support
AI INTELLIGENCE LAYER
10 AI features included in your plan
Every plan includes AI-powered testing. Write assertions in plain English, generate test cases from descriptions, and let AI diagnose failures for you.
Semantic Assertions
Plain-English test rules — AI evaluates intent
All tiers
AI Test Case Generator
Describe what to test, AI builds the steps
All tiers
AI Suite Builder
Describe your IVR once, get 3–8 test cases
Enterprise +
Smart IVR Discovery
significantly fewer calls than brute-force
Enterprise +
Failure Root Cause Analysis
AI diagnoses why tests fail with actionable fixes
Enterprise +
IVR Change Detection
Human-readable changelogs from discovery scans
Enterprise +
Call Quality Scoring
A–F grades across 5 dimensions
Enterprise +
Compliance Auditor
PCI-DSS, ADA, TCPA automated scanning
Enterprise +
Predictive Monitoring
Spot degradation before outages
Enterprise +
Virtual Agent Testing
AI-driven testing for conversational AI
Enterprise +
INTEGRATIONS
Connect to the tools your team already uses
SlackMicrosoft TeamsWebexPagerDutyOpsGenieServiceNowJiraCI/CD webhooks
DEPLOYMENT
How you deploy RunSentry
SaaS is available on all plans. Dedicated single-tenant is available on Enterprise and Global tiers. Confirmed during onboarding.
SaaS (multi-tenant)
All plans
Shared infrastructure, isolated data per account. Start monitoring faster without managing any infrastructure.
Dedicated (single-tenant)
Enterprise + Global
Your own RunSentry instance. Fully isolated infrastructure for teams with carrier audit requirements, data residency policies, or compliance frameworks.
COVERAGE
Monitor any IVR globally.
All plans include global reach with 20+ languages supported — including Arabic, Japanese, Mandarin, Hindi, Russian, Turkish, Korean, and more. Coverage is confirmed during onboarding.
USED IN PRODUCTION
A global contact center BPO runs RunSentry every 30 minutes across US, EMEA, and APAC. When a routing failure occurs, their team receives an alert in Webex — before customers report failures.
Enterprise tier, dedicated single-tenant deployment
Get pricing for your environment
Tell us your regions, concurrency needs, and whether you need a dedicated deployment. We'll share a plan that fits.