Privacy Policy

This Privacy Policy describes how RunSentry LLC, a Wyoming limited liability company ("RunSentry", "we", "us", or "our"), collects, uses, and safeguards information when you access or use the Service. The Service is an enterprise-focused platform for operational voice monitoring. Customer administrators control provisioning, configuration, and access. The Service is intended for business use and is not directed to children under 18. We do not knowingly collect personal information directly from children under 18.

• Account information: name, email address, role, and authentication or session-related metadata.
• Operational configuration: test cases, flows, campaigns, schedules, datasets, thresholds, and integration settings configured by your organization.
• Run data and evidence: run status, step outcomes, timestamps, logs, and artifacts such as recordings or transcripts where enabled.
• Usage and audit data: IP address, user agent, access times, and audit events associated with operational actions.
• Contact submissions: information provided through contact forms, including name, email, company, and message content.

• Provide, operate, and maintain the Service.
• Execute monitoring runs and campaigns.
• Generate and present operational evidence.
• Route alerts and notifications to destinations you configure.
• Support onboarding, troubleshooting, and customer requests.
• Protect the security and integrity of the Service.
• Comply with applicable legal obligations.

We may share information only in the following circumstances:

• Service providers: infrastructure, hosting, storage, messaging, or telephony providers required to operate the Service.
• Webhook destinations: systems you explicitly configure to receive alerts, evidence, or run context.
• Legal requirements: when required to comply with applicable law, regulation, or valid legal process.
• Security and protection: to investigate misuse, abuse, fraud, or security incidents.
• No sale or advertising share: We do not sell personal information and do not share personal information for cross-context behavioral advertising.

• The Service may place outbound calls and capture call-related evidence depending on customer configuration.
• Customers are solely responsible for ensuring that call placement, recording, transcription, and notice or consent requirements are lawful in all applicable jurisdictions.
• Recordings, transcripts, and classifications may be incomplete or inaccurate due to audio quality, network conditions, language variation, or third-party provider behavior.

• We retain information only as long as necessary to provide the Service, support operational review, and meet legal or contractual requirements.
• Retention periods vary by data type, customer configuration, contract terms, and operational constraints.
• As described in our Terms, after termination customers have a 30-day window to export data, after which data is deleted or de-identified in accordance with our retention and backup practices.
• We may retain limited records longer where required for security, fraud prevention, tax, accounting, dispute resolution, or legal compliance.

We use administrative, technical, and organizational safeguards designed to protect information. However, no system is completely secure. Customers are responsible for safeguarding credentials, managing access, and enforcing internal security controls. If we confirm a security incident affecting personal information, we will notify affected customers without undue delay and in accordance with applicable law.

The RunSentry marketing website does not use third-party tracking cookies or behavioral analytics. Session and functional cookies may be used solely to operate the Service interface. No personal data is shared with advertising networks.

Information may be processed in countries where we or our service providers operate. By using the Service, you acknowledge that such processing may occur across jurisdictions. Where cross-border transfers are subject to applicable data protection law (including GDPR), we use recognized transfer mechanisms such as Standard Contractual Clauses or equivalent safeguards, as set out in our DPA or applicable customer agreement.

• Customer administrators control user access and account lifecycle.
• Individuals may request access to, correction of, or deletion of personal information held about them by contacting us at privacy@runsentry.com.
• We will respond to verified requests within a reasonable timeframe and in accordance with applicable law (for example, typically within 30 days under GDPR and up to 45 days under CCPA/CPRA, subject to lawful extensions).
• Where applicable, you may also have the right to object to or restrict certain processing, or to lodge a complaint with a supervisory authority in your jurisdiction.
• California residents may have rights to know, access, correct, and delete personal information, and to opt out of sale or sharing. RunSentry does not sell personal information or share personal information for cross-context behavioral advertising.

A Data Processing Agreement (DPA) is available on request for customers subject to GDPR or similar data protection requirements. To request a DPA, contact us at privacy@runsentry.com.

We may update this Privacy Policy periodically. The effective date above reflects the most recent revision. For material changes, we will provide reasonable notice (such as email, account notice, or website notice) before changes take effect where required by law.

For privacy-related questions or requests, contact us at privacy@runsentry.com.