SOLUTIONS

Built for every team that touches IVR

Whether you're monitoring production flows, writing tests, gating releases, or auditing compliance — RunSentry gives your team the AI-powered tools and evidence they need.

Contact Center Operations

Know when IVR fails before customers do

Continuous monitoring with AI-powered predictive alerts. Run scheduled checks across all regions, get evidence-backed alerts routed to your ops tools, and let AI spot degradation trends before they become outages.

Scheduled monitoring

Recurring campaigns at any interval — every 30 minutes, hourly, or custom

Predictive monitoring

AI spots degradation trends before they become customer-facing outages

Signal Board

Live ops wallboards showing real-time pass/fail for critical IVR paths

AI root cause analysis

When tests fail, AI diagnoses why and suggests actionable fixes

SLA threshold alerts

Configurable alert rules — get notified when IVR performance drops below thresholds

Scheduled PDF reports

Weekly or monthly automated delivery to stakeholders who don't use the platform

QA & Testing Teams

Write tests in English, not regex

AI generates test cases from descriptions, validates prompts with semantic assertions, and builds complete test suites automatically. Spend time reviewing tests, not building them step by step.

Semantic assertions

Write test rules in plain English — AI evaluates intent, not patterns

AI test generation

Describe what to test — AI builds the steps, prompts, and assertion rules

AI suite builder

Describe your IVR once — AI generates 3–8 test cases covering all paths

Smart IVR discovery

AI maps your IVR topology — significantly fewer calls than brute-force

Call quality scoring

A–F grades across clarity, efficiency, completeness, accessibility, reliability

Data-driven testing

CSV datasets with template variables — run the same flow across hundreds of inputs

DevOps & CI/CD Teams

Gate releases on IVR test results

Trigger IVR test runs from your deployment pipeline. Gate releases on green results. Integrate with any CI/CD tool via webhook. Catch IVR regressions before they reach production.

CI/CD release gates

Trigger runs from any CI/CD tool via webhook — gate releases on green results

REST API

Programmatic access for automation and integration with external systems

Load testing

Validate IVR capacity with controlled concurrency before deploying

IVR change detection

AI compares scans and generates changelogs when IVR prompts change

Post-change validation

Run test suites immediately after IVR config changes

Failure root cause

AI diagnoses regressions with specific root cause and fix suggestions

Compliance Teams

Automated PCI-DSS, ADA, TCPA scanning

AI scans every IVR flow against compliance requirements on every test run — not just quarterly audits. PCI-DSS, ADA, and TCPA violations are flagged with evidence and remediation guidance.

Compliance auditor

Automated scanning against PCI-DSS, ADA, and TCPA requirements

Call quality scoring

A–F grades including accessibility scoring on every call

Predictive monitoring

Spot compliance drift before it becomes a violation

Evidence & reports

Recording, transcript, step timeline, and PDF reports for audit trails

Role-based access

Viewer roles for compliance observers — read-only, no config access

Full audit logging

Every action logged with before/after state, actor, IP, and timestamp

ALL SOLUTIONS INCLUDE

Global reach

Monitor any IVR number, anywhere in the world

20+ languages

Including Arabic, Japanese, Mandarin, Hindi, and more

8 alert integrations

Slack, Teams, Webex, PagerDuty, OpsGenie, ServiceNow, Jira, and CI/CD webhooks

AI intelligence layer

Semantic assertions, test generation, root cause analysis, and predictive monitoring

Evidence on every run

Recording, transcript, step timeline, quality metrics, and PDF export

SaaS or dedicated

Multi-tenant or isolated single-tenant deployment

Which solution fits your team?

Tell us your role, what you're monitoring, and where it runs. We'll show you the features that matter for your use case.

Request a demo Explore AI features