10 AI features built into one platform.

RunSentry uses AI across the entire IVR testing lifecycle — from writing tests in plain English to diagnosing failures to predicting outages. These aren't roadmap items. They're built and running in production.

See AI features in a demo Full platform overview

Semantic Assertion Engine

Write test rules in plain English

Instead of building regex patterns or exact-match rules, describe what you expect in natural language. AI evaluates whether the IVR transcript matches your intent — handling phrasing variation, synonyms, and speech recognition quirks that break traditional matching.

WITHOUT AI

Write regex: /your balance is \$?\d+\.\d{2}/i

WITH RUNSENTRY AI

Write: "Verify the IVR confirms the account balance"

Handles natural language variation in IVR prompts

Works with any language RunSentry supports

Falls back gracefully when transcription quality varies

Combine with traditional match modes when exact matching is needed

AI Test Case Generator

Describe what to test — AI builds the steps

Tell RunSentry what you want to test in plain language. AI generates the complete test case: steps, expected prompts, DTMF inputs, speech responses, wait times, and assertion rules. You review, adjust if needed, and run.

WITHOUT AI

Manually configure each step, prompt, input, and assertion

WITH RUNSENTRY AI

Describe: "Test the billing menu for English callers" — AI generates the full test

Generates complete test cases from natural language descriptions

Includes expected prompts, inputs, and assertion rules

Covers happy path and common error conditions

Edit any generated step before running

AI Suite Builder

One description, 3–8 test cases

Describe your IVR once in natural language. AI generates a complete test suite covering all menu paths, language combinations, and edge cases. Instead of building each test case manually, get a full suite in seconds.

WITHOUT AI

Build 5–8 test cases manually, one at a time, each taking 10–20 minutes

WITH RUNSENTRY AI

Describe your IVR once — AI generates the entire suite covering all paths

Generates 3–8 test cases per IVR description

Covers happy paths, error paths, and edge cases

Handles multi-language IVR branching

Review and customize any generated test before running

Smart IVR Discovery

Significantly fewer calls than brute-force

Traditional IVR discovery tries every DTMF combination. RunSentry's AI reads each prompt, understands the menu options, and probes only the actual choices. This means significantly fewer calls and a complete topology map in a fraction of the time.

WITHOUT AI

Brute-force all 0–9, #, * at every step — hundreds of wasted calls

WITH RUNSENTRY AI

AI reads the prompt, identifies "press 1 for billing, 2 for support" — probes only those

AI reads and interprets IVR prompts in real-time

Probes only actual menu options, not every DTMF key

Generates a complete IVR topology graph

Re-run to detect changes over time

Failure Root Cause Analysis

AI diagnoses why tests fail

When a test fails, AI analyzes all the evidence — recording, transcript, timing data, quality metrics, and step history — to diagnose the root cause. Instead of manually replaying recordings, you get an actionable explanation and fix suggestion.

WITHOUT AI

Replay recording, read transcript, check timing, cross-reference logs manually

WITH RUNSENTRY AI

AI analyzes all evidence and says: "Menu prompt changed — expected 'press 1 for billing' but IVR now says 'press 1 for accounts'"

Analyzes recording, transcript, timing, and quality metrics

Identifies specific root cause (prompt change, timeout, routing error, etc.)

Suggests actionable fixes

References historical runs for context

IVR Change Detection

Know what changed before customers notice

RunSentry compares discovery scans over time and generates human-readable changelogs. When an IVR prompt changes, a menu option is added or removed, or routing shifts, you get a clear diff — not a raw data dump.

WITHOUT AI

No visibility into IVR changes until a customer complaint arrives

WITH RUNSENTRY AI

AI generates: "Billing menu: removed option 3 (account closure), added option 4 (payment plans). Main greeting: updated hold-time estimate from 5 to 10 minutes."

Compares discovery scans automatically

Generates human-readable changelogs

Tracks prompt text, menu structure, and routing changes

Alerts when unexpected changes are detected

Call Quality Scoring

A–F grades across 5 dimensions

AI grades every IVR call across five quality dimensions: clarity, efficiency, completeness, accessibility, and reliability. Track scores over time to spot degradation trends and benchmark against your own baselines.

WITHOUT AI

Manual QA sampling — listen to random calls, score on a spreadsheet

WITH RUNSENTRY AI

Every call scored automatically: Clarity A, Efficiency B, Completeness A, Accessibility C, Reliability A

Five dimensions: clarity, efficiency, completeness, accessibility, reliability

A–F letter grades with numeric scores

Track trends over time per flow

Flag quality drops before they affect customers

Compliance & Accessibility Auditor

Automated PCI-DSS, ADA, TCPA scanning

AI scans every IVR flow against PCI-DSS, ADA, and TCPA requirements. Instead of manual audits against checklists, get automated compliance scanning with specific violations flagged and remediation guidance attached.

WITHOUT AI

Quarterly manual audit — team listens to calls, checks against compliance checklist

WITH RUNSENTRY AI

Every test run automatically scanned — "PCI-DSS violation: credit card number collected without secure enclave prompt at step 4"

Scans against PCI-DSS, ADA, and TCPA requirements

Flags specific violations with evidence

Provides remediation guidance

Runs on every test — not just quarterly audits

Predictive Monitoring

Spot outages before they happen

AI analyzes run history patterns to identify degradation trends. When response times creep up, quality scores drop, or failure rates start climbing, RunSentry alerts you before it becomes a full outage.

WITHOUT AI

Reactive — learn about degradation from customer complaints or incidents

WITH RUNSENTRY AI

AI alerts: "Billing IVR response time trending upward over 72 hours — investigate before it impacts customers"

Analyzes run history for degradation patterns

Correlates timing, quality, and failure rate trends

Identifies high-risk periods based on historical patterns

Alerts before customer impact

Virtual Agent Testing

Test conversational AI, not just static IVR

Traditional IVR testing sends fixed DTMF or speech inputs. Virtual Agent Testing uses AI to have dynamic conversations with your conversational AI agent — responding intelligently to prompts, handling follow-up questions, and validating multi-turn interactions.

WITHOUT AI

Send fixed inputs — can't test dynamic conversations or AI agents

WITH RUNSENTRY AI

AI engages in real conversation: agent asks "What's your account number?" → AI responds with test data → agent asks follow-up → AI validates the flow

AI_RESPOND step type for dynamic responses

Tests multi-turn conversational flows

Validates AI agent responses, not just static menus

Works with any voice-based conversational AI platform

See these AI features against your IVR

We'll run a live demo using your actual IVR flows — so you can see semantic assertions, test generation, and root cause analysis working on real data.

Request a demo See the full platform